"Trust is the cornerstone of any successful vendor-client relationship, and Masco has earned ours. In delivering high-quality, responsive, and compassionate support to our patients, their team consistently demonstrates the expertise and reliability we expect. Masco plays a vital role in our patient care journey and remains deeply attentive to the needs of our most vulnerable populations. We are fortunate to partner with such a dedicated organization."
“The MASCO Services call center has been providing Beth Israel Deaconess Medical Center with 24 x 7 operator services for over three decades by responding to various types of medical and non-medical emergencies in a precise and accurate manner. The call center is committed to high standards and quality."
“We have utilized MASCO Services for more than a decade and consider them an important link between our agency and the public we serve. MASCO’s flexibility and professionalism provide us the ability to keep our public informed on a 24/7 basis during our busiest months. MASCO is able to make messaging changes on a moment’s notice which is vital to our communication goals. Their quality of service, flexibility and professionalism provides us a resource standard we now depend upon. Thank you MASCO!”
“We at NELC are happy to provide you feedback; only good things to say regarding our partnership. You are responsive, extremely professional, and reliable. You own anything that is on your side and nicely present issues you may determine to be coming from NELC’s end. Our recent transition of workgroups, versus names on our schedule, has been a game changer with reduction of errors and issues, especially on the weekends. We at NELC appreciate how seriously you take supporting our valuable business. They’ve integrated nicely whenever we required change. Great group of people and would recommend to others.”
"Effective communication between seniors and their Primary Care Provider's office is essential for any primary care practice, especially those operating within a value-based care model. MASCO acts as a crucial support system, guaranteeing that every patient's call is answered. They operate 24/7, every day of the year, working behind the scenes to ensure patients are constantly connected with our providers and care teams. Our partnership with MASCO is also highly beneficial from a business standpoint. They've collaborated with us to develop customized workflows that perfectly align with our specific requirements."
"Lynn Community Health has been a client of MSI since 1998. We operate three full-service medical and mental health practices. Back in 2012 we left MSI to try another service, and quickly returned within the year. Exceptional customer service, attention to detail and cost efficiency for our business is far superior to other services we've looked at. We are here to stay."