About Us

Every year, over 3.5 million patients visit the Longwood Medical Area in Boston, home of world-renowned medical facilities such as Dana-Farber Cancer Institute, Joslin Diabetes Center, Boston Children's Hospital, and other Harvard affiliated medical institutions. Our associates and colleagues come to work with one thing in common: commitment to caring and quality in what we do, knowing that here, every moment matters.

We are a company that provides quality medical answering and medical receptionist services to hospitals, community health centers, medical practices, and businesses.

Most of our patient interactions are conducted over the phone, and in most cases, our operators are the first line of contact to the hospitals we answer for. This is a front-line position requiring an individual that is customer-service oriented with a professional and positive demeanor. 

Our Customer Service Call Operators answer all calls 24 x 7 x 365 for select hospitals and over 300 medical practices in the U.S.. 

Call Center Representatives

Our call center provides essential services 24 hours a day, 7 days a week. We are open nights, weekends, holidays, and during inclement weather. The call center never closes. Attendance is not just a requirement but is essential for the successful fulfillment of duties and maintaining operational efficiencies. 

Call Center Shifts:

First ShiftSchedule is between 7AM-6PM
Swing ShiftSchedule is between 10AM-9PM
Second ShiftSchedule is between 2PM-11PM
OvernightSchedule is between 10PM-8AM

**All shifts include working weekends.

Types of Calls

Telephone Answering Service (TAS)
We serve as the frontline operators for our clients both during peak times and off-hours for various private medical offices and businesses. We answer their phone lines when they can't. We handle a variety of calls and perform a variety of functions for these accounts. We take messages for non urgent situations (i.e. appointments, RX refills, doctor's notes) and page on call medical staff with urgent situations (i.e. symptom or pain related issues). 

Main Number Answering
We answer the main lines for several hospitals and medical practices. We serve as the first point of contact for their incoming calls. We are responsible for efficiently and courteously handling these calls and directing them to the appropriate department or individual. 

We send text and alphanumeric messages across pagers for our clients of various hospitals, medical offices, and businesses. We are responsible for efficiently relaying messages and paging to on call medical staff.

Emergency Code Calls
A "CODE" is a hospital emergency where certain hospital staff, trained for quick response, is needed. As a Code Operator, you will be responsible for promptly and accurately disseminating emergency codes and alerts throughout a hospital facility. Quick response time and clear communication is crucial in ensuring the safety and well-being of patients, staff, and visitors during emergency situations.

Is this position right for you?

Our Call Center Representatives require several key traits to excel in their role:

  • Do you take pride in showing up to work consistently every day?
  • Do you possess strong verbal communication skills?
  • Can you adapt to various situations and challenges?
  • Are you empathetic and patient when dealing with others? 
  • Do you have a positive attitude?

If you answered "yes" to these questions, this may be a great opportunity for you.

Example Calls

View the videos below to get a sense for a typical call fielded at our Call Center. Note: these are staged examples, not real calls. 


Current Openings: