MASCO Services Call Center (MSI) is a subsidiary of MASCO. On it's 50th Anniversary, MASCO unveiled its new brand identity - The Longwood Collective. With the beginning of its new brand identity, the family organizations including MSI Call Center are now a part of Longwood Collective. 

Every year, over 3.5 million patients visit the Longwood Medical Area in Boston, home of world-renowned medical facilities such as Dana-Farber Cancer Institute, Joslin Diabetes Center, Boston Children’s Hospital, and other Harvard affiliated medical institutions. Our associates and colleagues come to work with one thing in common: Commitment to caring and quality in what we do, knowing every moment matters here. We invite you to become part of our team.

MASCO Services Call Center (MSI) recently celebrated “Hospital Operators Day”, which recognizes and honors the efforts of our operators for their commitment, service, and dedication. We depend upon our skilled team members every day to handle a tremendous volume of page requests and hospital message center calls. The service provided serves as a critical link between physicians, patients, and hospital staff.

@MSICallCenter is hiring two experienced call center supervisors for our award-winning call center. Available shifts are: - Tuesday through Saturday, 11:00 am to 7:00 pm - Tuesday through Saturday, 3:00 pm to 11:00 pm

A prestigious specialty clinic recently engaged MSI Call Center to handle overflow calls for their entire enterprise. Operations span across 8 locations, with coverage being provided for over 600 medical professionals. Our overflow call coverage is provided during normal business hours, and enables medical providers to focus on caring for patients while we handle calls from patients, medical providers and other callers. Find out why MSI Call Center was chosen as the preferred overflow call service provider for this world-renowned medical institution.

MASCO Services Inc. (MSI) recently won the 2022 Association of TeleServices International (ATSI) award, honoring our commitment to call excellence and quality standards. We interact with our callers with the realization that every moment truly matters. We're proud to now be recognized 16 times by ATSI. We pride ourselves on our courtesy, response time, accuracy, and overall service.